Webinar
4 June 2021
#4: Revolutionizing Customer Service in the Supply Chain
How did COVID-19 influence consumer trends and demands in the e-commerce marketplace? What are the ways in which supply chain players can leverage big data to forecast demand and maintain customer satisfaction?
In this insightful webinar, hear directly from key leaders on maximizing customer service in the post-COVID supply chain, including:
- Olivier Adam, Quincus Chief Revenue Officer
- Azukaego Chukwuelue, Kimberly-Clark Supply Chain Director – Nigeria
- Abdul Paravengal, Shipper Chief Business Officer
- Aadi Vaidya, Zilingo Chief Operating Officer
This panel is hosted by Quincus Chief Product Officer & Co-Founder, Katherina-Olivia Lacey.
Key Takeaways:
- Leniency on delivery expectations–due to pandemic changes–is over.
- Pandemic lockdowns have highlighted the human element in delivery and customer service.
- Supply chain digitization is definitely here to stay.
- Omnichannel shopping will become the norm, spurring growth in hyperlocal delivery.
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Transportation Solution
Quincus’ Transportation Solution optimizes your fleet while providing real-time visibility to keep your customers up-to-date.
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Cargo Owner Solution
Manage inbound and outbound flows and leverage visibility with real-time tracking resources. Quincus’ Cargo Owner Solution makes for seamless supply chain and stakeholder collaboration. Our logistics platform maintains agile and reliable operations while avoiding costly delays.
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E-Commerce Solution
Give your customers the retail experience they expect with real-time tracking updates while you enjoy end-to-end insights using our supply chain visibility solution. Quincus’ E-Commerce Solution establishes trust and reliability for your brand.
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Delivery Solution
Minimize delivery time and transportation costs with the Quincus platform. Our Delivery Solution provides supply chain visibility to keep your company competitive in the fast-evolving food delivery and courier express and parcel services (CEP) industries.
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