9 July 2021

#5: Food-fillment: Maximizing the Food Delivery Opportunity

The pandemic turbo-charged the online food delivery market–and many think dine-in by delivery is here to stay.

Food delivery players across the globe have been rushing to scale amid a slew of challenges: fluctuating customer preferences, food safety and quality standards, the ever-present last-mile dilemma, and more.

How has the industry been dealing with these? What more lies ahead in the new normal? Hear directly from key leaders including:

  • Apoorva Kumar, SVP of Jumia Group
  • Eugène Kastanja, COO and Co-founder of MGXPRESS

This panel is hosted by Quincus Chief Product Officer & Co-Founder, Katherina-Olivia Lacey.

Key Takeaways:

  • Data analysis and real-time response are key to handling order spikes. 
  • AI is the real game-changer in food delivery. 
  • Competitive differentiation is a matter of both innovation and education. 
  • Customer satisfaction hinges on communication and service levels.