Technical Support Engineer

Indonesia

Job Brief

Technical Support Engineer/Executive will be responsible to manage technical service-related
operations of our organization. Other responsibilities includes looking the work of engineering,
IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to
customer specifications.

Responsibilities:

● Coordinating IT projects.
● Implementing new software and technologies.
● Participating in business meetings.
● Escalating inquiries or issues and ensure proper follow-up.
● Troubleshoot and problem solving IT related issue.
● Training subordinate and management staff.
● Providing guidance for problems and questions.
● Providing support to end users, troubleshoot customer queries and setup of networks.

Requirements

● Proven experience in a Technical Support Role.
● Experience with Computers and Networks.
● Working knowledge in all required software and programming languages.
● Skill set such as Service Delivery management, Project Management, Client service management, Vendor Management, Process Excellence, Training and Team management.
● Speak English, Bahsan and lives in Jakarta.

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